1. Introduction

At Helproo, your privacy is important to us.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website (www.helproo.com and its regional versions), mobile app, or services ("Platform").

By using Helproo, you trust us with your information — and we are committed to respecting that trust by being transparent and safeguarding your data.

2. Your Consent

By accessing or using Helproo, you agree to the terms outlined in this Privacy Policy.

You also consent to the collection, use, and sharing of your information as described here.

If you do not agree with this Policy, you should not use our Platform. You can withdraw your consent at any time by contacting us, although this may limit your ability to access certain services.

You have read, understood, and agree to this Policy.
You are at least 18 years old or the legal age in your country.
You consent to the collection, processing, and transfer of your personal data, including to countries

3. Personal Data We Collect

When you use Helproo, we may collect the following types of information:

Personal Identification Information: Name, email address, phone number, residential address, date of birth, and government-issued IDs (for verification and compliance).
Business and Service Information: Business registration details (for service providers), service history, task details, and feedback provided.
Location Information: Real-time location data (for service matching, task tracking, and verification), if you permit access.
Payment Information: Wallet funding details, payout information, and transaction history (processed securely by third-party providers).
Usage Data: Device type, IP address, browser type, login times, and feature interactions (for security, analytics, and platform improvement).
Camera and Media Access: With your permission, Helproo may access your device’s camera or photo gallery.
This allows:
• Users to upload photos when making booking requests (e.g., pictures of areas or items needing service).
• Service providers to upload images during or after job completion to provide proof of service.
• Both parties to upload ID photos or profile images for verification purposes.

4. Third-Party Services & Links

Helproo may integrate or link to third-party services, such as payment processors or verification partners. When you engage with these third parties, their own Privacy Policies and terms apply.

Helproo is not responsible for the privacy practices of external websites, apps, or services linked through Helproo. We encourage you to review the privacy policies of any third-party providers you interact with.

5. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

When we make material changes, we will notify you by posting the updated version and revising the "Effective Date on the Platform."

Your continued use of Helproo after any changes means you accept the updated Policy.

6. Contact Us

If you have any questions about this Privacy Policy or how we manage your data, please contact:

📧 support@helproo.com