1. Introduction

At Helproo, we are committed to providing a reliable and satisfying service experience.

This Refund and Returns Policy ("Policy") explains when refunds may apply and the process for resolving any service-related concerns.

By using Helproo’s Platform, you agree to this Policy as part of our Terms and Conditions.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

The service provider failed to complete the agreed service.
The service delivered was significantly different from the description provided.
The service provider did not arrive or cancelled without reasonable notice.
Substantial dissatisfaction with the service outcome, following inspection and review through Helproo’s support team.

Refunds are not typically provided for:

Change of mind after service confirmation,
Minor dissatisfaction where the core service was reasonably completed,
Circumstances outside the control of Helproo or the service provider (e.g., natural disasters, access restrictions).

3. How to Request a Refund

To request a refund:

Submit a request via the Helproo app or by contacting support@helproo.com within 48 hours of the service completion or issue occurrence.
Provide details, including booking reference, description of the concern, and any supporting evidence (e.g., photos).

Our team will investigate the issue and may contact you or the service provider for further information.

4. Refund Process

If your refund request is approved:

Refunds will be processed back to your Helproo Wallet as credits, which you can use for future bookings.
In some cases, refunds may be returned to your original payment method, depending on the situation and payment provider timelines.
Refund processing times may vary but are generally completed within 7–10 business days.

Partial refunds may apply if a service was partially completed.

5. Adjustments and Service Re-Delivery

In some cases, instead of a refund, Helproo may offer:

A re-assignment of the service to another provider at no additional cost,
Service adjustments or corrections at a scheduled time agreed with you.

Helproo's goal is always to find a fair and satisfactory outcome.

6. No Return Policy

Since Helproo facilitates services and not physical goods, there are no product "returns" applicable under this policy. All concerns must be handled through service resolution and refund requests.

7. Policy Changes

Helproo may update this Refund and Returns Policy from time to time. Changes will be posted on the Platform and become effective immediately upon posting.

8. Contact Us

For refund inquiries or support, please contact us at:

📧 support@helproo.com